Refund policy
Our policy at a glance
- Exchanges for a wrong size within 7 days of delivery.
- Exchange or refund for defective, damaged or incorrect items within 7 days of delivery.
- No returns or refunds for a change of mind.
Size exchanges
If your outfit does not fit, you can exchange it for another size within 7 days of receiving your order. The item must be unworn, unwashed and unaltered, with its tags and original packaging. Exchanges depend on the size you need being in stock.
Defective, damaged or wrong items
Please check your order when it arrives. If an item is defective, damaged or not what you ordered, message us within 7 days of delivery with your order number and clear photos of the problem. Once we have confirmed the issue, we will exchange the item or refund you.
What we cannot accept
- Returns because you changed your mind.
- Items that have been worn, washed, altered or damaged after delivery.
- Items without their tags or original packaging.
- Requests made more than 7 days after delivery.
How to request an exchange
- Message us on WhatsApp at 0313 6638449 or email junaidriaz449@yahoo.com with your order number, the reason and photos if relevant.
- We will confirm and send you the return address and instructions. Items sent back without contacting us first cannot be accepted.
- Once we receive and check the item, we will dispatch your exchange or process your refund.
Refunds
Approved refunds are processed within 10 business days of us receiving the returned item.